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PRIVACY policy

1) OVERVIEW

Yasmin Hamid trading as Electra Somos ABN 91 802 330 899 (“Electra Somos”, “we”, “us”
or “our”) is committed to protecting your personal information. This Privacy Policy explains
the kinds of personal information we collect, why we collect it, who we may disclose it to, and
how you can contact us about privacy matters.

This privacy policy applies when you:
a) use our website;
b) create or use an account with us;
c) book, attend or participate in consultations, programs, education or other services we
provide; or
d) otherwise engage us.
Please read them carefully together with any other rules or guidelines that are posted onto
our website or otherwise notified to you from time to time.
Where the Privacy Act 1988 (Cth), the Australian Privacy Principles or any other privacy laws
apply to us, we will handle personal information in accordance with those requirements.

2) WHAT INFORMATION WE COLLECT

The kinds of personal information we collect will depend on how you deal with us. It may
include:
a) your name, business name and contact details, including email address, telephone
number and postal address;
b) billing, delivery and shipping details;
c) information included in enquiries, quote requests, orders, invoices, account
applications, returns, warranty claims or other communications with us;
d) information about the products or services you require,
e) payment-related information, noting that we do not store full credit card details; and
f) technical information such as IP address, browser type, device information, website
and usage information.
g) if you do not provide information we reasonably request, we may not be able to
respond to your enquiry, provide a quote, process an order, arrange delivery, assess
a return or warranty claim, or provide products or services to you.
h) for the primary purpose for which it was obtained.
i) Freight integrations.
j) for a secondary purpose that is directly related to the primary purpose.
k) with your consent; or where required or authorised by law.
a) Sensitive information: we may also collect sensitive health information that is relevant
to the products or services we provide including current medical conditions, allergies
or intolerances, mediations or supplements and dosage changes, recent vaccinations
or boosters, pregnancy, breastfeeding or attempts to conceive, dietary practice
relevant to product suitability; and other health-related information you choose to
provide us.

3) HOW WE COLLECT INFORMATION

Yasmin Hamid trading as “ELECTRA SOMOS” ABN 91 802 330 899
Privacy Policy

We may collect personal information when you:
a) use our website, submit a form, create or use an account, request a quote or place an
order;
b) contact us by email, telephone, in person, through social media or through any other
communication channel;
c) purchase goods or services, pay an invoice, arrange freight or delivery, or make a
return or warranty claim;
d) provide information to one of our staff members, suppliers, contractors, carriers or
service providers in connection with goods or services supplied by us; or
e) use our website, in which case certain technical information may be collected.

4) HOW WE USE PERSONAL INFORMATION
We use personal information for purposes connected with our business, including to:
a) respond to enquiries and provide quotes;
b) process, confirm and fulfil orders;
c) provide goods, services, delivery, freight, fitting, installation, returns, refunds, warranty
assistance and customer support;
d) manage customer accounts, invoices, payments and records;
e) communicate with you about orders, products, services, recalls, safety issues, returns
or warranty claims;
f) operate, maintain, secure and improve our website and business systems;
g) measure website analytics and advertising performance;
h) comply with legal obligations, respond to disputes and enforce our rights; and
i) send direct marketing only where you have agreed to receive it or where we are
otherwise permitted by law to do so.

5) DISCLOSURE OF PERSONAL INFORMATION
We do not sell, rent or trade your personal information.
We may disclose personal information where reasonably necessary for the purposes
described in this Privacy Policy, including to:
a) payment processors and financial institutions;
b) freight, courier, delivery, logistics and insurance providers;
c) IT, website, hosting, cloud storage, payment, analytics, advertising, email, SMS,
security and business system providers, including providers such as MYOB online
payments, Google Analytics, Google Ads, Mailchimp and Twilio;
d) Suppliers and other product or service providers, including for returns, warranty
claims and technical assessments;
e) professional advisers, insurers, debt recovery providers and other business
advisers;
f) government authorities, regulators, courts, tribunals or law enforcement agencies
where required or permitted by law; and
g) other parties where you have consented or where disclosure is otherwise required
or permitted by law.

6) PAYMENT INFORMATION
We may collect payment-related information for the purpose of processing transactions. We
do not store full credit card details. Where payments are processed by a third-party payment
provider, that provider may collect and process payment information in accordance with its
own terms and privacy practices.

Yasmin Hamid trading as “ELECTRA SOMOS” ABN 91 802 330 899
Privacy Policy

7) STORAGE, SECURITY AND OVERSEAS PROVIDERS
We store personal information securely on servers or systems operated by us or our service
providers. Some service providers may store or process information outside Australia.
We take reasonable steps to protect personal information from misuse, interference, loss,
unauthorised access, modification and disclosure. However, no method of electronic storage
or transmission is completely secure.
We retain personal information for as long as reasonably necessary for the purposes for
which it was collected, to provide products or services, to manage our business records, to
resolve disputes, to enforce our rights, and to comply with legal obligations.

8) DIRECT MARKETING
Where you have agreed, or where we are otherwise permitted by law, we may use your
contact details to send you information about our products, services, offers or updates that
may be relevant to you. You can opt out of marketing communications by using the
unsubscribe function where available or by contacting us.
We may still send you non-marketing communications, such as messages about orders,
quotes, invoices, returns, warranties, recalls, safety matters or changes to our terms and
policies.

9) ACCESS, CORRECTION AND COMPLAINTS
You may contact us to request access to, or correction of, personal information we hold
about you. You may also contact us if you wish to make a privacy complaint or withdraw a
consent you have previously given.
We will respond to privacy requests and complaints within a reasonable time. We may need
to verify your identity before responding. In some cases, we may not be able to provide
access, make a correction or delete information, including where we are required or
permitted by law to retain it.

10) LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. We are not responsible for the content,
security or privacy practices of those websites. You should review the privacy policies of any
third-party websites you visit.

11) UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The current version is indicated by the
"Last updated" date above.

12) CONTACT DETAILS
You can contact us about privacy matters using the following details:

Yasmin Hamid
PO Box 310
Seaforth LPO
547 Sydney Road
Seaforth NSW 2092

Yasmin Hamid trading as “ELECTRA SOMOS”

ABN 91 802 330 899

13) OTHER POLICIES
A copy of our General Terms & Conditions can be found at Terms & Conditions or by contacting us.
A copy of our Terms & Conditions of Sale can be found at Terms & Conditions

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