RETURNS
policy

Our intention is for every customer to feel supported, confident, and satisfied with their purchase. If something doesn’t feel right, please reach out as we’re here to help and will always do our best to find a solution with you.

Due to the nature of our homeopathic remedies and wellness products, we are unable to accept returns or offer refunds on items that have been opened, used, or where the seal has been broken. This is to ensure the safety, integrity, and quality of all products we provide.

We do not offer refunds or exchanges for change of mind.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order details and clear photos of the issue so we can arrange a replacement or refund where appropriate.

In line with Australian Consumer Law, you are entitled to a replacement or refund if a product has a major fault, is not as described, or is not of acceptable quality. This does not apply to issues arising from misuse, incorrect storage, or change of mind.

For any concerns, please contact us at customercare@electrasomos.com