FREQUENTLY
asked questions
Orders and Returns
Can I return my order?
Due to the nature of our homeopathic medicines, we are unable to accept returns or offer refunds on items that have been opened, used, or where the seal has been broken.
We do not offer refunds or exchanges for change of mind.
For full details, please refer to our Returns Policy.
What if my item arrives damaged or incorrect?
Please contact us at customercare@electrasomos.com within 7 days of delivery with your order details and clear photos of the issue. We will arrange a replacement or refund where appropriate.
Using the Medicines
How long will it take to notice a difference?
Responses vary from person to person. Some may notice subtle shifts quickly, while for others it may take longer.
Changes are often gentle and gradual, reflecting the individual nature of homeopathy. Consider how long your symptoms have been present, as this can influence how quickly you notice change.
Can I take this with other supplements or medications?
As a general rule, homeopathic medicines can be taken alongside other supplements and medications, provided they are taken at least 10–20 minutes apart.
If you have specific concerns, complex health conditions, or a history of ongoing symptoms, we recommend seeking personalised advice from a qualified healthcare practitioner.
What should I expect when taking homeopathic medicines?
You may notice subtle shifts over days to weeks, such as an alleviation of symptoms and a calmer state.
In some cases, there may be a temporary return of old symptoms or anything that has been suppressed. If symptoms do not settle, stop the remedy and consult your healthcare professional.
Caring For the Medicines
How do I store my homeopathic medicines?
Store your remedies away from direct sunlight, strong odours such as essential oils, and electromagnetic sources such as phones and Wi-Fi.
Proper storage helps maintain the integrity and shelf life of the medicine.
Homeopathic medicines are valid 2 years after opening.
Can I travel with my homeopathic medicines?
When travelling, you may choose to keep remedies in a Faraday pouch or wrapped in layers of foil for added protection.
At airport security, you can request hand inspection instead of placing them through the scanner, where possible.
Selecting the Homeopathic Medicine
How do I choose the right homeopathic medicine?
Responses vary from person to person. Some may notice subtle shifts quickly, while for others it may take longer.
Changes are often gentle and gradual, reflecting the individual nature of homeopathy. Consider how long your symptoms have been present, as this can influence how quickly you notice change.
What if I’m not sure which homoeopathic medicine to choose?
If you are unsure, we recommend keeping your approach simple and selecting the remedy that best matches your overall symptom picture.
For more complex or ongoing concerns, a personalised consultation is recommended.
What if I would like a homoeopathic medicine in a higher potency?
Potencies higher than 6c are available through a 1:1 Homoeopathic consultation.
Support and Safety
When should I seek professional advice?
In urgent or life-threatening situations, call 000 immediately and seek appropriate medical care.
If you have ongoing symptoms, complex health conditions, or are pregnant or breastfeeding, we recommend seeking advice from a qualified healthcare practitioner before use.
Why is alcohol used in Homeopathic medicines?
Alcohol is used as a preservative to uphold the quality, integrity, longevity and stability of the medicine, it can also prevent contamination.
How do I administer homoeopathic medicines for infants?
Firmly shake the bottle, then add a few drops of the homeopathic medicine into a clean glass of water. Use one teaspoon of this water and administer the homeopathic medicine.
If possible, administer under the tongue for direct absorption- 15 minutes away from consuming anything orally.
How do I antidote a homoeopathic medicine?
In the rare case that you may need to antidote the medicine, we advise you to contact your health care professional/homoeopath immediately.
Substances such as coffee, mint and toothpaste, can be used to antidote homoeopathic medicines.
What do I do if I am hypersensitive?
If you are hypersensitive, we strongly recommend you consult your health care professional or homoeopath.
Traditionally, olfaction was used in some cases for hypersensitive patients.
The homeopathic medicines are mindfully handcrafted and made to order.
They are love letters from nature to YOU.
